FAQ
In-Person
What is the process and turnaround time?
In-person appointments typically last 10-20 minutes from beginning to end. During your appointment we will gather the details of what you’d like to make as well as take your children’s prints. It's helpful to have a general idea of what you'd like to make--pictures help, too! Your custom items will take approximately 8-10 weeks to complete. They’ll be worth the wait, we promise! When your order is ready, we will email you and provide pickup information. Book your studio appointment using the link below.
Request an Appointment
For items that do not require an impression, the turnaround time is 3-4 weeks.
Do I need to make an appointment?
Yes, appointments are required for in-person prints. Please fill out our appointment request form below and we will reach out with our availability!
Request an Appointment
If you are not local, we suggest our Mail Order Kit option.
Can I make a holiday plate in the summer?
Of course! I can create any holiday or specialized item at any time of the year. Your appointment is yours to make whatever you choose. Our custom pieces take 8-10 weeks to complete so it’s never too early to create that special item that you’re dreaming about.
What is the best age to get prints made?
We do all ages! Most are babies and toddlers, but whatever age they are now is perfect – they will always be your babies, and you will never regret having these done. For newborns, we’ve seen babies as little as a week old. For a true newborn plate including all four impressions, I recommend anytime in the first three months. If you are currently pregnant and know you would like to get in for newborn prints, we recommend filling out our appointment request form.
How many items can I make during my appointment?
As many as you’d like! While I do not limit the number of items you can get during your appointment, if you have a large amount of items you’d like, I recommend coming prepared with a list, including details! It’s also a good idea to think ahead for Christmas gifts and birthday plates, as the turnaround time is 8-10 weeks. If you think you have an especially large order, reach out to me via email and I’ll let you know if we’ll need additional time.
Can I get paw prints for my dog?
Yes, please! We love your furry friends and can’t wait to help you make a special item for them too. Pet appointments can be booked the same as a regular child’s appointment in the studio.
If you are not local, you can choose to purchase a mail order kit along with a paw ornament option for the convenience of making the print at home.
What forms of payment do you accept for in-person studio appointments?
We accept cash, check, and credit cards.
What is your return policy?
Because of the custom handmade nature of the product, refunds are not accepted. If you have any questions at all about your final pieces, please feel free to reach out!
Please Note: Since clay is a natural material, color variations and imperfections are to be expected and just add to the charm of your handmade piece. We consider each piece as unique as your child!
Do you offer local pickup?
Yes! For items that do not require an impression, you are welcome to select Local Pick-up during checkout. Make sure to note the turnaround time for all custom items!
How do I choose the size of my final pieces?
For mail order kits, the size of your final plate will be based off of the size of the prints and will be at the artist's discretion.
Tips for Preparing for your In-Person Appointment
1. We suggest looking through our website and Instagram page to find the pieces you love! Save the posts with the
items you’re interested in and any other details that are important to you. Details that I gather
during the appointment are color choices, which border you’d like to add, font choice, and whether or not you’d like to add a bow to your piece. Although this is not required, it often helps your appointment flow easier if you have a general plan!
2. On the day of your appointment, please be sure to read the instructions in your confirmation
email and text.
3. Most importantly, don’t stress! I am confident we will get excellent prints even if you’re worried
your child may not cooperate or has a tight newborn grip. While most children don’t mind the
printing process (the majority love it!) and are usually more curious than anything, it is normal
for babies or toddlers to become upset because the clay feels weird or because they are in an
unfamiliar setting. Talk to them a little beforehand and just know it is in no way painful to them
and the prints themselves are quick!
Mail Order Kits
What is the process for the kits?
Our Mail Order Kits are the best way for you to purchase our beautiful keepsakes if you are unable to come to our studio! With our kits you’ll have everything you need to take your child's impressions in the convenience of your own home. Each kit comes with oven baked clay, a roller, detailed instructions, as well as a return shipping label for you to mail the prints back to us. Make sure to add the pieces you are wanting to make in your cart along with your Mail Order Kit. Doing so will keep the turnaround time at the normal 10-12 weeks and streamline the process.
How many kits do I need?
We offer mail kits for one child, two children, or three children.
Do you save my child's impressions for future ordering?
Yes, we will keep your child’s prints on file for 5 years! This means you can create as many beautiful pieces as you like over the years. It’s a fantastic option for thoughtful gifting, ordering new holiday pieces and just in case something breaks!
How long does it take to get my keepsakes?
Your beautiful pieces will be ready in 10-12 weeks after we receive your impressions and you have submitted your keepsake order. Thank you for
your patience as we create something special just for you!
How many finished pieces can I make with my kits?
As many as your heart desires!
When will my kit ship?
We aim to ship your kit within 2-3 business days. If for some reason we are unable to do so, we will reach out to you!
Can I print my pet using a mail order kit?
Absolutely, we love creating prints of your furry friends!
I'm having trouble getting the clay soft, is there anything I can do?
To soften your clay, start by breaking it into small pieces and kneading each one individually. Then, combine them and roll them out. This process might take a bit of time, so be patient and keep kneading! Do not add water to the clay, this will create bubble when you bake it. The good news is that the clay will not dry out so don't give up!
Do I have to send my impressions back before placing an order for products?
Nope! You can place your order for your kit and the pieces you’d like made at the same time. (We highly suggest this option for the quickest turnaround!)
You also have the option of waiting until after you’ve sent the print back to choose your pieces but please note this will delay the processing of your keepsakes.
Can I request a custom piece?
Of course! If you have an idea you’d like to bring to life, send us an email and we’d be happy to discuss!
Are the Classic Plates a specific size?
The size of the plate is tailored to the dimensions of the impressions. If you wish to match the plate to an existing piece you have previously ordered, please provide the measurement of your current piece in the note section. Please note this is not always possible but we will try our best to accommodate this request.
Do you have an example of what my mail order prints should look like?
Make sure to follow the instructions included in your Mail Order Kit. Please see below for examples.


Ideal Impressions
These impressions are ideal, as they are detailed enough to reveal the lines and creases, with the fingers evenly spaced and the palm pressed deeply enough to capture the full shape of the hand.


Less than Ideal Impressions
These impressions are unfortunately too shallow and will not allow for the best keepsakes. What you send us is what we have to work with, and we kindly encourage you to take your time to ensure the impressions are as deep as possible for the best results!
Get in touch
Have questions about your order, or something else?